Privacy Policy

1. Introduction

As Family 24/7 ("we", "our", "app"), we respect your privacy. This Privacy Policy describes the information we collect, use, and share when you use our app.

2. Information We Collect

Our app collects the following information to provide our services:

2.1. Personal Information

• Name, surname
• Email address
• Phone number (optional)
• Profile photo (optional)
• Role information (father, mother, child, etc.)

2.2. Location Information

We collect your location information for the core functionality of the app:

• GPS location data (highest accuracy)
• Location history
• Speed, direction, and altitude information

This information is necessary for you to see the locations of your family members and receive safe zone notifications.

Background Location Collection: Our app collects your location data even when the app is closed or running in the background so that your family members can be tracked in real time. This is necessary for emergency cases and timely safe-zone notifications. You can restrict or revoke "Allow background location" permission at any time from your device settings. In that case, core features such as real-time location tracking and safe-zone notifications may not work properly.

2.3. Device Information

• Device model and operating system version
• Device ID
• App version
• Battery level
• Silent mode status
• Charging status

2.4. Phone Statistics and App Usage Duration

For Child Accounts:

• Screen on time
• App usage statistics (which apps, how long)
• This information can only be viewed by parents (mother/father)

For Adult Accounts (Mother, Father, Relative, Guardian):

• App usage duration can be shared with family members through a mutual consent system
• No adult's app usage duration can be viewed by another member without permission
• A clear notification is shown to the user when permission is requested
• The user can revoke granted permission at any time

2.5. Network Information

• WiFi network information (SSID, BSSID)
• Mobile network operator
• Network type (2G, 3G, 4G, 5G)
• Internet connection status

2.6. Usage Data

• In-app interactions
• Notification preferences
• Safe zone settings
• Location scheduling settings

2.7. Parental Control Data (Child Device)

The following parental control features operate only on devices where a child-role account is installed and may be accessed, managed, and viewed solely by the child's parents (mother/father) within the same family group:

• Live listening (ambient audio / microphone)
• Live audio recording
• Instant photo capture (camera)
• Live viewing (camera stream)
• Video recording
• App usage time monitoring and reporting
• App restriction and usage limit settings
• Daily / weekly device time limits
• Web control and safe browsing filters

These features require the relevant system permissions on the child device (location, notifications, accessibility, usage stats, camera, microphone, etc.) to be granted and kept up to date by the parent. If permissions are denied or revoked, the related feature will not work; other app functions may remain available.

2.8. Activity and Health Data

The app may collect activity data such as step count, estimated calories burned, and distance traveled via device sensors and OS health/activity APIs.

• Daily, weekly, and monthly step counts
• Estimated calorie expenditure
• Distance traveled
• Activity goals and summary statistics

Family members may view each other's activity statistics under mutual consent and privacy settings.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Display family members' locations in real-time
• Send safe zone entry/exit notifications
• Provide location scheduling features
• Present child phone statistics to parents (app usage history)
• Improve and develop app services
• Resolve technical issues and provide support
• Security and fraud prevention
• Fulfill our legal obligations
• Providing parental control features on child devices (live listen, recording, camera, app time, device limits, web control, etc.) to authorized parents only
• Processing step, calorie, and distance data for in-family activity sharing

4. Who We Share Your Information With

We may share your information in the following situations:

4.1. Family Members

Your location information and phone statistics are shared with accepted members in the same family group. This sharing is the core functionality of the app.

4.2. Our Service Providers

Your personal data is stored in secure data centers in the European Union region and in Turkey for the purpose of providing our services.

• Your data is encrypted and protected in accordance with the highest international data protection standards. Only you and authorized family members can access your data.
• Your data is never shared, sold, or rented to third parties for advertising, marketing, or commercial purposes.

4.3. Legal Requirements

We may be required to share your information in case of a legal obligation, court order, or request from an authorized authority.

5. Data Security

We use industry-standard security measures to ensure the security of your data:

• Your data is transmitted over encrypted (SSL/TLS) connections
• Sensitive information in the database is encrypted
• Secure token system is used for authentication
• Regular security updates are performed
• Access controls and authorization mechanisms are implemented

6. Data Retention

We retain your data for as long as necessary to provide our services:

• Your data is retained while your account is active
• Location history is retained for 7 days for Free users and 30 days for Premium users
• When you delete your account, all data is permanently deleted within 7 days even if retention windows are not completed

7. Your Rights (Data Protection Notice)

You have the following rights regarding your personal data:

7.1. Right of Access

You have the right to learn which personal data is processed.

7.2. Right to Rectification

You can request correction of your incorrect or incomplete data.

7.3. Right to Deletion

When you delete your account, you can request deletion of your personal data.

7.4. Right to Object

You can object to the processing of your personal data.

7.5. Data Portability

You have the right to transfer your data to another service.

7.6. Exercising Your Rights

To exercise your rights, you can make a request through the "Account Settings" section in the app or by contacting our support team.

8. Children's Privacy

Our app collects children's data for family tracking and security purposes. A child account can only be created and added to a family group by a parent (mother/father role). Parents have full control authority over all location sharing, notification, and privacy settings of child accounts. The child user cannot change these settings.

Child data is not sold or shared for marketing purposes.

Parental control and activity data are processed solely for in-family safety and wellness tracking; they are not used for ad profiling or third-party marketing.

9. Cookies, Advertising, and Analytics Technologies

In the Free version, we use Google AdMob. AdMob may use cookies, device identifiers, and similar technologies for ad delivery and measurement. See Google's Privacy Policy: https://policies.google.com/privacy In Premium (ad-free), third-party ads are not shown.

10. Third-Party Services

Main third-party services used in the app: Google Firebase, Google AdMob (Free version only), and Google Maps SDK for Android. Each service has its own privacy policy.

11. Policy Changes

We may update this Privacy Policy from time to time. When significant changes are made, we will notify you via in-app notification or email. Changes will be effective from the date they are published on this page.

12. Contact

If you have questions about our Privacy Policy or wish to exercise your rights, please contact us:

• In-app: Profile > Help and Support
• Email: support@family247.app

Your requests will be responded to within 7 days at the latest.

Data Protection Officer: support@family247.app
App Developer: Family 24/7
Website: www.family247.app